Digital transformation drives significant improvements in online order management
The Company
Our client is a leading distributor of safe, reliable and cost-effective medical products to their customers. Apart from other medical supplies, they also offer a full spectrum of products used in the blood therapies industries. They have expanded their services from simply distributing commodity products to becoming a supply-chain partner for their customers, providing them with software and analysis that helps them reduce waste, save time, and save money. They believe that when they help their customers operate more efficiently, it helps them to save more lives.
The Challenge
Our Digital Transformation Assessment revealed significant business risks due to gaps in the digital management platform, including:
Lack of common technology stack, resulting in inefficiencies and sunken resources due to multiple solutions providing similar functionality and value
Legacy application with high maintenance costs and complex integration requirements and lack of integration points
Missing digital capabilities in the core ordering system, undermining both business growth and operational efficiency
Costly training requirements due to sizeable workforce
The Solutions
Enabled Customer Journey Stages
Compunnel Digital replaced the legacy ordering system with a digital ordering system based on Service Oriented Architecture (SOA) combining real-time integration with the technology stack (e.g. ERP) and advanced digital capabilities (e.g. contextual order recommendations).
The Result
Increase in Operational Efficiency by 15-20%Order processing time reduced by 15-20% due to more robust digital capabilities including online calculators and contextualized order recommendations based on customers’ past purchase behaviorOperational Scalability Enhanced 10 TimesNew digital ordering platform is able to support ten times the volume of orders with the flexibility to further expand
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Lack of common technology stack, resulting in inefficiencies and sunken resources due to multiple solutions providing similar functionality and value
Legacy application with high maintenance costs and complex integration requirements and lack of integration points
Missing digital capabilities in the core ordering system, undermining both business growth and operational efficiency
Costly training requirements due to sizeable workforce