What is Conversational Artificial Intelligence(AI)?
Conversational Artificial Intelligence is the set of technologies that enables computers to understand, process, and respond to voice or texts in real-time. It combines technologies like natural language processing (NLP), machine learning (ML), speech recognition and other languages to process spoken or written words to its best way of understanding. Conversational AI can be offered over both text and voice modalities. Best example are Chatbots.
Business benefits of conversational AI
- Improved customer satisfaction.
- Cost savings.
- Deeper understanding of the customers.
- Increased customer interaction.