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Glossary

What is Enterprise Service Management (ESM)?

It refers to the practice of applying IT systems to other areas of the organization with the purpose of improving performance, efficiency and service delivery.

Business benefits of enterprise service management

There are numerous benefits of implementing ESM:

  1. Improves productivity
  2. Enhances visibility & growth
  3. Increases level of customer satisfaction
  4. Prevents loss of information
  5. Improves the internal services continuously