Today’s savvy generation of consumers has grown up using services like Amazon and Uber. They are self-reliant and want to shop, order food, and pay their bills from the comfort of their own home. To exceed customer expectations and deliver a top-notch user experience, it is crucial for businesses to offer self-service options.
Here are 5 stats that prove why focusing on self-service has become mission critical:
Want to learn more about how self-service can elevate your customer experience and help your organization attract and retain customers? Download the free eBook, “The Ultimate Guide to Intelligent Self-Service” here.