Why Should You Enhance Digital Customer Experience in Healthcare?
2 Minutes Read
Digital transformation in healthcare is an indomitable part of the “new normal.” The future is promising for the digital health industry, driven by apps and portals. Whether they are AI-powered chatbots, telehealth video conferencing, surgical robots, digital twins, or smart hospitals, delivering virtual healthcare is crucial for an unparalleled digital experience for patients. In the wake of the coronavirus pandemic, patients are increasingly seeking digital interactions in healthcare, with healthcare providers leveraging technology to help them meet their needs and also improve working processes through automation and AI.
Digital Customer Experience in Healthcare Industry: Key Statistics
Hospital of the Future: The Digital Perspective
The truth is that the hospital of the future will look quite different from the hospital today. Rapidly evolving technologies and growing consumerism, besides demographic and economic changes, will disrupt hospitals across the globe. Many inpatient health care services are already being pushed to the home and outpatient ambulatory facilities. With aging infrastructure in a few countries and demand for more beds in others, hospital management and governments must consider rethinking how to optimize inpatient and outpatient settings, how to effectively connect with patients, and how to integrate digital technologies into conventional hospital services to truly create a health system with no walls and maximize digital CX.
With aging infrastructure in some countries and demand for more beds in others, hospital executives and governments should consider rethinking how to optimize inpatient and outpatient settings, how to best connect with consumers, and how to integrate digital technologies into traditional hospital services to truly create a health system without walls.