Curating
Digital Experience
for You
The Overview
Connecting the dots to deliver customer value
The world is heading towards digital which has in-turn fueled customer expectations. But providing engineering services wrapped in digital fancies won’t create a difference. The consumers are expecting seamless and intuitive experience in every interaction thus leading service providers to think for enhanced customer experience. As customer expectations rise without a change in experience, the perceived value tends to decrease. Thus, businesses have realized the need to realign from being customer-centric to being customer-driven. Digital transformation is the key to digital customer experience which can uncover opportunities and drive growth poised as a powerful differentiator.
Our Approach
To connect the dots in digital space organizations needs to capture real time information and map customer behavior and expectations to their journey down to post purchase interactions.
Compunnel’s Digital Customer Experience solutions leverages Big Data and Analytics, Artificial Intelligence, Mobility, Cloud Computing, Machine Learning, the Internet of Things to help organizations maximize value with cross-channel coherence, self-service, streamlined customer processes and multi-touch point interactions. Our customer first approach strives with this thought and help us steer towards partnering with clients to re-define their customer journey driven by organizations culture and business processes.
Digital Customer Experience Offerings
Customer Journey
Understand user journey to deliver streamlined customer processes.
Self Service
Provide a single window for all your interactions delivering personalized and consistent experiences.
Omnichannel
Deliver multi-touch point experience though integrated, flexible and fully supported platforms.
Advanced Analytics
Administer in-depth intelligence on customer behavior and experience.
Employee Experience
Provide tech-savvy employees mobile-first, connected, and personalized experiences at work.
Digital Strategy
Provide unified and seamless experience through our digital customer experience strategy.
Healthcare Supplier Revs Up Transactions with Cloud-Based Digital System
- Expanded the utilization of digital channels by 35%.
- Recorded a 35-40% increase in orders due to online/mobile access.
- Designed a modernized order management portal integrated with applications in the cloud.
- Curated a globally synchronized database for streamlined, real-time inventory insights.
Amusement Management Software Provider Amplifies Customer Engagement with Cloud-Based Digital Platform
- 35% increase in utilization of digital channels due to online/mobile accessibility.
- 15% increase in marketing campaign ROI (via ability to adjust content for various customer segments).
- Simplified and streamlined flow of information among systems and databases.
- Simpler and responsive UI resulted in 35-40% increase in user experience satisfaction.
