The world is heading towards digital which has in-turn fueled customer expectations. But providing engineering services wrapped in digital fancies won’t create a difference. The consumers are expecting seamless and intuitive experience in every interaction thus leading service providers to think for enhanced customer experience. As customer expectations rise without a change in experience, the perceived value tends to decrease. Thus, businesses have realized the need to realign from being customer-centric to being customer-driven. Digital transformation is the key to digital customer experience which can uncover opportunities and drive growth poised as a powerful differentiator.
To connect the dots in digital space organizations needs to capture real time information and map customer behavior and expectations to their journey down to post purchase interactions.
Compunnel’s Digital Customer Experience solutions leverages Big Data and Analytics, Artificial Intelligence, Mobility, Cloud Computing, Machine Learning, the Internet of Things to help organizations maximize value with cross-channel coherence, self-service, streamlined customer processes and multi-touch point interactions. Our customer first approach strives with this thought and help us steer towards partnering with clients to re-define their customer journey driven by organizations culture and business processes.
Understand user journey to deliver streamlined customer processes.
Provide a single window for all your interactions delivering personalized and consistent experiences.
Deliver multi-touch point experience though integrated, flexible and fully supported platforms.
Administer in-depth intelligence on customer behavior and experience.
Provide tech-savvy employees mobile-first, connected, and personalized experiences at work.
Provide unified and seamless experience through our digital customer experience strategy.
Nashville Dental is a leading US healthcare supplier incorporated in 1905 in US. NDI was actively involved in creating ADC (the American Dental Cooperative) and a charter member. ADC is a leading organization of full service independent dental distributors across the US which transitioned to NDC. It is the only locally owned supplier in the region. Compunnel Digital transformed their legacy ecommerce and order management systems into a cloud-based digital system.
Aluvii is a leading operator of amusement and recreational venues in the US, including the two largest waterparks in Utah. Compunnel Digital transformed their legacy ecommerce and content management systems into a cloud-based digital platform based on the gaps detected in the early stages of their customer journey delivering more effective and efficient customer engagement.